FAQ

Operations and Usage

How are operations calculated?

An operation is consumed each time a Formula Pro automation runs successfully and updates a column, item name, or performs another action (e.g., copying an update to a connected board).

• Single-item automations: 1 successful run = 1 operation

• Batch automations (e.g., "all items on board," "all items in group"): 1 operation is charged for the entire batch, not per item

• Failed executions do NOT consume operations — if the automation errors (formula error, column not found, permission issue, etc.), no operation is deducted

Do failed automations count against my limit?

No. Failed automation executions do not consume operations. You are only charged when the automation completes successfully and updates data.

How do I check my remaining operations?

1. In the Formula Pro app — Open the app from any monday.com board. The main view shows "X operations remaining" with your current plan.

2. Settings — Go to Integrations → Formula PRO Automation → Settings. The "Actions Usage" section shows your remaining operations and a progress bar against your plan limit.

When do my operations reset?

• Free plan: Operations reset monthly (typically at the start of each calendar month) for accounts that have been installed for at least one month.

• Paid plans (Lite, Starter, Basic, Growth, Advanced): Operations reset when your subscription renews (e.g., monthly or annually, depending on your billing period).

What are the operation limits per plan?

Plan	Operations per period
Free	120
Lite	250
Starter	2,500
Basic	5,000
Growth	25,000
Advanced	75,000

For full pricing details, see Pricing Plans.

What happens when I run out of operations?

When you reach 0 operations, new automation runs will be blocked. You'll see an error such as "Operations limit reached for user" or "Operation limit exceeded for your current plan."

Options:

• Upgrade your plan — Get more operations per period

• Wait for reset — Free tier resets monthly; paid plans reset on renewal

• Contact support — [email protected] for assistance

Are operations shared across my account?

Operations are tracked per user and account (monday.com account). Users in the same account get allocated the max operations for the subscribed pricing tier for that account.

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Formulas and Automation

Can I use Excel formulas in Formula Pro?

Yes. Formula Pro supports 399+ Excel-compatible functions (math, statistical, date/time, text, logical, lookup, financial, engineering). See the Excel Functions Reference.

What if my formula uses a function that's not supported?

Some Excel functions (e.g., LAMBDA, FILTER, XLOOKUP, INDIRECT) are not implemented. Use alternative approaches:

• IF + AND/OR instead of LAMBDA for custom logic

• Check the Excel Functions Reference for the full list of supported functions

• Get in touch with support at [email protected]

Do scheduled recipes consume more operations than trigger-based ones?

Each successful run consumes 1 operation, whether it's triggered by a column change or by a schedule. A daily scheduled recipe that updates 50 items counts as 1 operation per day (for batch recipes), not 50.

Can I run a formula manually?

Formula Pro automations run when their trigger fires (column change, status change, schedule, etc.). There is no separate "manual run" button. To test a formula, change the trigger column or wait for the next scheduled run.

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Setup and Configuration

Why isn't my automation running?

Common causes:

• No operations remaining — Check your usage in Settings

• Authorization expired — Reconnect your account in Integrations → Formula PRO Automation

• Column deleted or renamed — Reselect columns in the recipe configuration

• Formula error — Check the Errors and Troubleshooting guide

How do I reconnect my account?

1. Go to Integrations in monday.com

2. Find Formula PRO Automation

3. Open the integration settings

4. Disconnect and reconnect your account, granting the requested permissions

Can I use Formula Pro with mirror columns?

Yes. Formula Pro supports mirror column triggers and projecting results to mirror columns. See the Mirror Column Functions and Automation Recipes for details.

Does Formula Pro work with subitems?

Yes. Formula Pro supports subitem recipes, including:

• Execute formula when subitem is created

• Project formula result from subitem to parent

• Aggregate subitem values to parent (e.g., SUM)

• Copy parent column to subitem on create

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Billing and Plans

How do I upgrade my plan?

Click the Upgrade button in the Formula Pro app or in Integrations → Formula PRO Automation. This opens the monday.com plan selection flow. For pricing details, see Pricing Plans or the monday.com Marketplace listing.

Is there a free trial?

Check the monday.com marketplace listing for Formula Pro for current trial and pricing information.

Who do I contact for billing or plan questions?

For billing, plan changes, or subscription issues, contact [email protected] or use the monday.com marketplace support options.

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Support

Where can I get help?

• Documentation — This site: formulapro.shadebridge.com

• Email — [email protected]

• Errors — See Common Errors and Troubleshooting

What should I include when contacting support?

• Brief description of the issue

• Recipe type and configuration (without sensitive data)

• Exact error message, if any

• Steps to reproduce

• Your monday.com account email (if relevant)